Refund Policy

Paddle is the merchant of record for SentIt Premium and processes payments and refunds. Purchases are also subject to Paddle’s Buyer Terms and Refund Policy.

Your first Premium payment

If Premium isn’t right for you, request a refund within 14 calendar days of your first Premium payment and we’ll arrange a full refund through Paddle.

Renewal payments

Renewal payments are generally non-refundable. Requests received within 14 calendar days of a renewal may be considered individually, taking account of the circumstances and service usage. Approval is not guaranteed. These limits do not apply where a refund is required by law or Paddle’s applicable terms.

We may decline voluntary refunds where there is evidence of fraud or refund abuse, subject to applicable law.

Cancelling your subscription

Cancel anytime from Settings → Manage billing to prevent future renewals. Premium continues until the end of your paid billing period. If we arrange a full refund of your current subscription payment, we also cancel your subscription immediately and return your account to Free. Free plan limits then apply; see the Terms of Service for what happens when Premium ends.

Requesting help

To request a refund, use the support link in your Paddle receipt or visit paddle.net and select “Request refund”. Include your account email and transaction reference if available.

For help with SentIt or assistance with a refund request, email support@sentit.app.

Processing and your rights

Approved refunds are normally processed through the original payment method within 14 days of approval; statutory withdrawal deadlines may differ. Your bank may take additional time to display the refund. Nothing here limits mandatory consumer rights or any greater protection under Paddle’s applicable terms.